rezlo is an AI support agent for Shopify that speaks for your store — on your storefront chat and on a real phone line. Trained on your own policies, FAQ and approved answers. Every word under your control.
No knowledge base to write, no flows to build. rezlo reads your own storefront and drafts everything — you approve, edit, or throw out any line of it.
rezlo reads your homepage, FAQ, policies and catalog. Your pages only — about a minute.
Store description, house rules, ready-made answers — each with a checkbox. You decide.
Chat with your agent. Call its number. Interrupt it mid-sentence. Break it before customers can.
Flip it on. Test it privately first, take over any conversation yourself, and pause chat or phone at any moment.
Your store gets a real phone number the agent answers around the clock — and callers can interrupt it mid-sentence, like a person. Keep your published number by simply forwarding it.
The question that floods every store's inbox gets a real answer: the agent verifies the customer with order number + ZIP, checks the actual order, and replies with its true status and tracking. Plus your policies quoted right, your FAQ, and your own promotions followed to the letter.
Cancellations, refunds, an upset customer, anything sensitive — the agent collects the order number and a way to reach them, tells the customer your team will follow up, and files a one-line ticket in your inbox.
Long shipping times mean one thing: a wall of "where is my order?"messages, at every hour, in every language. rezlo absorbs them — verified, answered, logged — while you focus on products and ads. A support hire costs thousands a month. This starts at $7.99.
No answer, no update, no one picking up — so they stop asking you and ask their bank instead. A dispute costs you the product, the payment, and the fee, and enough of them can freeze your payouts. rezlo answers in seconds, around the clock — the credibility that keeps customers talking to you instead of their bank.
An AI that speaks for your store has one job above all: never make things up. Here is exactly how rezlo is grounded and supervised.
Answers are composed from your policy pages, your FAQ, and answers you approved — not from the model's imagination. Order status comes from your store's real order data, after the customer verifies themselves.
The agent is instructed to never invent prices, stock, or policies, never promise actions it can't perform, never reveal one customer's data to another, and to say "I don't know" when it doesn't.
Nothing from setup goes live without your sign-off, every conversation is transcribed into your admin, and sensitive requests are handed to you — and you can take over any conversation yourself or pause chat and phone at any moment.
One toggle turns the agent off — chat, phone, or both. Your store, your call, always.
Every plan starts with 14 days free — full features on your real store, cancel from your Shopify admin.
No per-resolution fees. No overage traps. And at your limit, the agent hands customers to your email politely — it never goes dead mid-conversation.
* Fair use applies to unlimited calling.
It only speaks from your policies, your FAQ, and the answers you approved. When it doesn't know, it says so and offers a human — that behavior is built in, not optional.
Yes — forward your current line to your rezlo number and customers keep dialing the number they already know.
The agent collects the order number and an email or phone, promises a follow-up, and the ticket lands in your inbox with a one-line summary — and pings your Slack instantly if you've connected it.
The chat widget is a standard Shopify app embed — one toggle in your theme editor, no code changes.
On chat, it replies in the language the customer uses — a question in French gets a French answer, grounded in the same store facts. The phone line answers in English.
Test it privately, take over any conversation yourself, and pause chat or phone at any moment.
Install, approve the draft, and take the evening off.