Dropshipping? Your support problem has a shape.
Every dropshipping store meets the same wall: shipping takes two to four weeks, and customers get nervous around day five. The result is a flood of "where is my order?" messages — at night, on weekends, in whatever language your ads ran in. Answering them all is a full-time job. Ignoring them is how refund requests and chargebacks start.
What rezlo does with that flood
- Answers "where is my order?" with the real answer. The agent verifies the customer with their order number and ZIP code, checks the actual order in your store, and replies with its true status and tracking — no login, no ticket, no waiting.
- Sets expectations before the order. Shipping-time questions get your real policy, stated clearly, so fewer buyers are surprised later.
- Speaks the customer's language. A question in French gets a French answer; Spanish gets Spanish — same store facts underneath.
- Rescues hesitating buyers. Optionally, the agent can offer a unique one-time discount code — your percentage, 48-hour expiry — to a customer wavering at the price.
- Knows when you're needed. Refund demands, damaged items, angry customers: the agent collects the order number and contact, and files a one-line ticket in your inbox — with an instant Slack ping if you want it.
The math for a dropshipper
A support VA costs hundreds to thousands per month and sleeps eight hours a day. rezlo starts at $7.99 per month, answers in seconds around the clock, and never mis-remembers your policy. Setup isn't a project either: rezlo reads your storefront and drafts its own knowledge — you approve it, and it's live in an afternoon.
Silence is the expensive part
An unanswered customer doesn't just churn — they dispute. Enough disputes and your payment processor takes notice. The cheapest insurance is simply answering, instantly, every time. That's the whole product. Read more about how instant answers prevent chargebacks.