Terms of Service

Last updated: August 26, 2026

These terms govern your use of rezlo (the "Service"), an AI customer-support application for Shopify stores. By installing or using the Service you agree to them.

The service

rezlo provides an AI agent that answers customer questions on your storefront chat and on a phone line, using your store's data and the configuration you approve. You control the agent: what it knows, the rules it follows, whether a rescue discount may be offered, and whether it is live at all.

Trial, plans and billing

  • Every plan begins with a 14-day free trial. You can cancel anytime from your Shopify admin; billing is handled through Shopify.
  • Plans are flat-priced with the monthly allowances shown on our pricing page. There are no per-resolution fees.
  • At an allowance limit, new conversations are politely directed to your store's email; ongoing conversations are never cut off. "Unlimited" is subject to fair use — automated, abusive, or non-support traffic may be limited.

Your responsibilities

  • You confirm you're authorized to connect the store and its data to the Service.
  • You review the agent's configuration — descriptions, answers, and rules are applied only after your approval, and you remain responsible for their content.
  • You will not use the Service for unlawful content, spam, or to deceive customers.

AI-generated responses

The agent is designed to answer only from your store's data and approved answers, to say when it doesn't know, and to hand sensitive matters to you. Like any AI system, it can still occasionally be wrong. Transcripts of every conversation are available in your admin, and you can pause the agent at any time. The Service is a support tool — it does not provide legal, medical, or financial advice, and you should not configure it to do so.

Discounts created by the agent

If you enable rescue discounts, the agent creates single-use discount codes in your Shopify store at the percentage you set. You can disable the feature or deactivate any code in Shopify at any time; codes the agent has created remain your store's promotions.

Availability and liability

We work to keep the Service available around the clock but do not guarantee uninterrupted operation. The Service is provided "as is"; to the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential damages, including lost profits.

Termination

Uninstalling the app ends the Service for your store and triggers data deletion as described in the Privacy Policy. We may suspend stores that violate these terms.

Changes and contact

We may update these terms; the date above reflects the latest version and material changes will be announced in the app. Questions: support@rezlo.app.